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Whether you're a current resident with a query or you're stuck on the application process, our FAQs can help with most questions.
This page was updated on 2 October 2023听
Considering 果冻影院
- Is living in听果冻影院 Accommodation听compulsory?听
No, it is not compulsory for you to live in 果冻影院 Accommodation.听
If you do not meet the 果冻影院 Accommodation eligibility criteria, or you choose to live outside of 果冻影院 Halls, we would advise you to explore alternative accommodation options. You may wish to consider private rental, including solo-accommodation or house shares, or private student accommodation.听
- Are you guaranteed to get 果冻影院 Accommodation?
For 2024-25, we guarantee accommodation to students that are under 18 years old or First Year students with Additional Requirements. Current 果冻影院 students that have additional requirements should review the webpage to ensure they have the correct documentation for their application.
First Year students are prioritised for 果冻影院 Accommodation, which means that they are offered spaces in 果冻影院 Accommodation ahead of returning students. During the academic year 2023-24, all applicants who met the eligibility criteria were allocated a place in 果冻影院 Accommodation.
- Where are 果冻影院 Halls located in relation to campus?
Most of 果冻影院 is located around the area of Bloomsbury, however our 果冻影院 East campus is in Stratford and the School of Management is in Canary Wharf, with other buildings around the UK.听
The majority of our Halls are located in the Bloomsbury area, less than a mile away from our Bloomsbury Campus. Additionally, 果冻影院's newest Hall, One Pool Street is located at our 果冻影院 East campus in Stratford and is a short train ride from the 果冻影院 Bloomsbury Campus.听
You can find information about the locations of 果冻影院 Halls on our website.
- Will I live听with students studying different degrees?听
Yes, 果冻影院 Accommodation is mixed in terms of subject studied and mode of study.
- Can I apply for single-gender听halls?
No, all 果冻影院 Halls and Intercollegiate Halls are mixed gender, as are the flats within the Halls. You cannot apply for single gender Halls during the application process.听
If you would prefer single-gender accommodation, we would advise seeking Alternative Accommodation.
- How many students are there per flat?
It can vary in each Hall, and can be anywhere between 5-10 residents, with听each shared space reflecting听the number of people using it. More residents will have听extra toilets/showers and more fridges/cupboards etc.
- Where can I find the virtual halls tour?听
We have video tours of some of our Halls on the page.
- What types of rooms does 果冻影院 Accommodation have?听
Within 果冻影院 Accommodation, there are a range of rooms available to students to suit every budget. You will be offered a room based on your preferences and budget, though be aware you are not guaranteed your preferences.听
Detailed information explaining the room types on the Hall webpage can be found on our Halls webpage.
- Are there rooms with personal bathrooms available?听
Yes, within Halls there are a range of rooms available, including ensuite rooms. In an ensuite room, you have a private bathroom but share kitchen facilities with flatmates.听
- Am I guaranteed to get an en-suite room if I request one?听
Undergraduates and postgraduates can state a preference for ensuite rooms in their application, but we cannot guarantee that we will be able to meet all your preferences.听
Students with additional requirements will be allocated to a specific room type, in order to meet their requirements.- Do you have catered accommodation?
We have 2 catered halls:
There are also 3 catered Intercollegiate Halls:
- College Hall (run by University of London)听
- Connaught Hall (run by University of London)听
- Garden Halls (run by University of London)
Visit our 果冻影院 Halls page for more information.听
You can out about your food or catering options while staying in 果冻影院 Accommodation including menus, meal cards and special dietary requirement information on the Food in Halls webpage.
*Please note that students with food allergies or restricted diets are advised to apply for a self-catered hall.听
Financial听听
- How much is the deposit?
The deposit is:
鈥⑻� 听拢250 for a single room
鈥⑻� 听拢250 for couple/family accommodation, or 2 x 拢250 if both residents are 果冻影院 students.- Is the deposit refunded?
Deposits will be deducted from your first invoice for your Accommodation fees.
If you cancel your place in 果冻影院 Accommodation before your move-in date, your deposit will be refunded to you.听
- How much does accommodation cost?
Fees for accommodation are available on the Fees, guidance, and payment听page.
- What can I expect to pay for my accommodation?听
Prices range depending on the room type. The cheapest option is a twin room, which is shared by two students of the same gender. The most expensive option is a 2-bedroom flat.
The main room type that we have available within 果冻影院 Accommodation is a Single.听This means a single room, with a shared bathroom.
You can find听out more about individual halls and prices on our 果冻影院 Halls page. 听- Do maintenance loans cover the cost of accommodation fees听and other living costs like food?听
When you are applying, it is key that you understand your weekly budget. This budget needs to include your rent and travel costs. You will need to consider the cost to travel to campus. This will depend on your distance from campus, where your course is taught, and how often you will travel to campus.听
We recommend looking at the to determine your eligibility and to help you determine your weekly budget.听
- Can I apply for a bursary?
Visit 果冻影院's website for more information about scholarships and bursaries.
- Does 果冻影院 provide听scholarships;听how can I apply?听
Yes, 果冻影院 offers many different scholarships. Find out about funding available to students including loans, scholarships and bursaries for specific subject areas.
果冻影院 also offers some financial support to students who have experienced financial difficulty. Please visit听果冻影院鈥檚 Scholarship pages for more information.
- Is it possible to have financial aid for accommodation only?
We want to support our students as much as possible when they stay at 果冻影院 Accommodation. The 果冻影院 Accommodation Office can arrange a payment plan if you are struggling to pay your accommodation fees.听
Contact听accommodation.finance@ucl.ac.uk听for more information.听
- How would you go about getting the cheapest travel?
Students can get a 18+ Student Oyster photocard. This will give discounted travel on tubes, trains and buses. Lots of our students choose to bring or buy a bike as the local area is cycle-friendly.
More information about Oyster cards and rail discounts can be found on the Oyster cards, contactless cards and rail discounts page.
Find out more about getting around 果冻影院.
- I'm at risk of homelessness, what should I do?
If you are an enrolled student, and you are homeless or at risk of becoming homeless please contact the Students鈥� Union 果冻影院听via their for support. The Advice Service can meet with you to explore your housing options and signpost you to relevant sources of support.
Eligibility
- What if I do not meet all the eligibility criteria?
If you do not meet our eligibility requirements, we suggest you look into Alternative Accommodation options.
- What areas are classed as Greater London?听
Greater London is the area of the south-east of England that is surrounded by the M25 motorway (illustrated below). It听includes Middlesex and those parts of Buckinghamshire, Essex, Hertfordshire, Kent and Surrey inside the M25 motorway.
- Can you stay in Accommodation even if you live in London?
Yes, if you meet the eligibility criteria you can apply for a place in 果冻影院 Accommodation.
If you went to secondary school in London or if your home address is in London, you still meet the eligibility criteria.
Please note, if you have already studied at a Higher Education Institution or University in Greater London, you will not be eligible for a prioritised place in 果冻影院 Accommodation.- I am not eligible for 果冻影院 Accommodation, what can I do?
If you are not eligible for 果冻影院听Accommodation, you can find useful resources and information to help you with your search on the Alternative Accommodation for Students webpage.听
- I am a part-time student, can I apply for accommodation?
Unfortunately, we are unable to offer University accommodation to part-time students. You can find a range of housing options and support on the page and Alternative Accommodation听for Students page.听
Accommodation contracts听听
- How long are 果冻影院 Accommodation contracts?听
For 2024-25:
Undergraduate places are offered for 39 weeks, from Saturday 21 September 2024 to Saturday 21 June 2025.听
Postgraduate places are offered for 50 weeks and 4 days, from Saturday 21 September 2024 to Wednesday 10 September 2025.
- Can I arrive earlier or later than my contract start date?听
Yes. If you wish to arrive before your contract start date, you will need to submit an 听on the 果冻影院 Accommodation Portal after you have accepted your offer. This is not guaranteed and is subject to availability in your hall.
If听your Early Arrival Request is approved, you will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.
If you will be arriving after your contract start date, you must submit a on the 果冻影院 Accommodation Portal and book a check-in听slot. Once you have logged in, please select "check-in" on the top tab. Please note that you will be charged accommodation fees from your contract start date.- My programme runs for a calendar year (12 months) rather than an academic year (9 months). Can I continue to stay in 果冻影院 Accommodation over the summer?
If you are a postgraduate student, you will be offered a contract of听50 weeks and 4 days that includes the summer holiday.
果冻影院 has a range of accommodation available for other students over the summer from June to September. For more information, visit our 果冻影院 Accommodation Summer webpage. To apply, you need to be a current, full time 果冻影院 student, or to have accepted an offer to study for a full-time programme starting in September 2024.
Unfortunately, accommodation cannot be provided beyond mid-September even if your course extends this date.
- Do you provide accommodation from September to March?
No, all of our contracts are 39 weeks for undergraduates or 50.57 weeks for postgraduates.
If you require short-term accommodation, we recommend your visit our Alternative Accommodation page.- Can I stay in 果冻影院 Accommodation over Christmas and Easter?
Yes, accommodation is offered for the full academic session, including Christmas and Easter. You are liable for rent over the Christmas and Easter holidays, even if you do not occupy your room.
- Does my contract renew automatically each year?
No, we do not automatically renew accommodation contracts.听
After your first year, you will need to secure alternative accommodation. You can find resources and information to help with your search on our听Alternative Accommodation听for Students page, on the 听website.
If you have additional requirements, you can re-apply for your subsequent years of study. More information can be found on the Students with Additional Requirements page.
Applying for听accommodation
- When should you start applying for accommodation?
The 果冻影院 Accommodation Portal opens at the end of March each year. Once you鈥檝e firmly accepted your offer to study you should start your accommodation application and make sure to complete it before the deadline.
The deadline is 10 June for undergraduates and 30 June for postgraduates.
Please note, undergraduates听must confirm 果冻影院 as their firm choice to be eligible for a prioritised place. If 果冻影院 is your insurance choice, you will not be eligible to apply for 果冻影院 Accommodation and we would advise checking out Alternative Accommodation. 听- When is the application deadline?
For Undergraduate (including Affiliate students) the deadline is 10 June of the year of study.
For Postgraduate students the deadline is 30 June of the year of study.
- Can I still apply for accommodation after the deadline?
Applications will close after the deadlines, with the exception of students who have Additional Requirements.
We would strongly recommend you secure alternative accommodation. You can find useful resources and information to help with your search on the Alternative Accommodation for Students webpage.- Am I guaranteed accommodation at 果冻影院?
We guarantee accommodation to students that are under 18 years old or First Year students with Additional Requirements. Current 果冻影院 students that have Additional Requirements should review the webpage to ensure they have the correct documentation for their application.
First Year undergraduate and postgraduate students are prioritised for 果冻影院 Accommodation.听
During the academic year 2023-24, all applicants who met the eligibility criteria were allocated a place in 果冻影院 Accommodation.听
- I received an offer to study after the accommodation deadline, am I still guaranteed a place?
Unfortunately, due to demand, we cannot offer accommodation to late applicants.听
We strongly recommend you secure alternative accommodation.听You can find useful resources and information to help you with your search on the Alternative Accommodation for Students webpage.听- Can I state a preference for a particular hall?
If you are an undergraduate student, you cannot state a preference for a particular 果冻影院 Hall. However, you can state a preference if you are applying for Intercollegiate Halls.
Postgraduate Students may state a preference for both 果冻影院 and Intercollegiate Halls.听听
- Are there twin rooms?
Yes. We have twin rooms in our undergraduate halls.
A twin room is a room for two people that are assigned by our team. The students sharing will always be the same gender.
A shared twin room consists of two single beds and furniture, such as a desk and wardrobe, for each student. If there is any other prospective 果冻影院 applicant you would be willing to share a room with, you can indicate this when you apply. They must be of the same gender and meet the eligibility criteria for 果冻影院 accommodation.- Can you set a preferred price range i.e. lower when applying?
When applying, you can select your budget along with other preferences such as self-catered or catered accommodation;听standard, ensuite, or studio; etc.
Your price range must be in line with the type of accommodation you are applying for.听- Will I receive acknowledgement of my application?
Yes, you will receive acknowledgement of receipt of your application by email.
If you do not receive an acknowledgment email, this means you have not submitted your application.听- Can I make changes to my application?
If you are an undergraduate student and wish to make changes to your application after you have submitted,听before the deadline, you will need to cancel your application.听You can then reapply after this step. Please note that this will reset the date of your application, so we strongly recommend you ensure all details of your application are correct before submitting. To help you do this, we recommend watching our
If you are a postgraduate student and wish to make changes to your application, before the deadline, you will need to contact the 果冻影院 Accommodation Office.
For both undergraduates and postgraduates, if you wish to make changes after the application deadlines, you will need to contact the Accommodation Office.- Can I change my personal details 鈥� name, contact details?
If you have applied via UCAS, please contact them to change your details.
Applicants should contact the admissions team via the听Undergraduate Admissions Enquiries or the Graduate and Teacher Training Admissions Enquiries听webpages. They will able to access FAQs and submit their enquiry via the Microsoft Dynamics 365 web forms. 听
- When are accommodation offers sent out?
Offers are sent out between April and the end of听 August听in the year of study. Not all allocations will be generated at once, so we kindly ask you to bear with us and be patient.听
- How do I get my applicant number for the application?
Your 果冻影院 student number may also be known as your applicant number. You should have this if you have made an application to 果冻影院 and received an offer.听听
This will be included on correspondence from 果冻影院 regarding your offer to study.
- Do you have a waiting list?听
Yes, the 果冻影院 听waiting list will open for applications in September 2024.
Please note that the demand for 果冻影院 Accommodation spaces outstrips supply, so we strongly recommend that you look into Alternative Accommodation to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term.听
If you do choose to apply through the waiting list, you will need to log into the and select the correct term to start your application. You will not be able to submit an application for a place before this date.
Rooms will be allocated based on your preferences, maximum weekly rent and availability
International Students
- Are prices same for international/settled students?
Accommodation prices are the same for all applicants.听
- Is there a different application process for International students?
No, it鈥檚 the same process.听
- Due to visa complications, I may not arrive until after Welcome weekend in September. Will the accommodation be held open for me until I arrive?
If you are unable to arrive on your contract start date, you must complete and submit a Late Arrival Notification via the . This will ensure that your room is held open for you. Late arrivals will still be invoiced from the contract start date.
If you do not arrive in the first week and have not notified us of your late arrival, your offer will be withdrawn, and your deposit will be refunded. Even if you have paid your deposit, you offer will be withdrawn.听
If you are arriving late at an Intercollegiate Hall, you should contact Housing Services directly by email:听info.halls@london.ac.uk, phone: +44 (0)20 7862 8881, or by contacting your hall directly.- I need to obtain proof of residence, how can I do this? (For example, for a Visa听or UK Bank Account)?
In most cases to obtain proof of address, you will require a Statement of Student Status from 果冻影院. A standard听Statement of Student Status听confirms your enrolment status, mode of attendance, programme of study, programme start and end date, and your听home and term-time address.
A Statement of Student Status and/or bank letter听can be obtained from your听. Please see this document for a step by step guide on how to download it from your Portico account:
听statement_of_student_status_guide.pdfYou can also request a letter from your Hall Reception confirming your address after you check in.
If you are living in an Intercollegiate Hall, you should contact the Administration听Office. See our general guidance on how to open a bank account.
If you have received an offer of accommodation, you may provide the address of your hall. If you have not yet received an accommodation offer you can use:
果冻影院
Gower Street
London
WC1E 6BT- Is it possible to arrive earlier to attend the International Students Orientation Programme (ISOP)? Will there be an additional charge for Early Arrival?
Yes. Once you have accepted your accommodation offer, you should submit an Early Arrival Request on the听. If your early arrival request can be met, you听will be invoiced for the additional night(s)听on your Portico account after you arrive. The charge for early arrival applies to all residents regardless of the reason for the Early Arrival.
If you submit the Early Arrival Request, you must check with the Hall Team if you do not receive an email response.
Disabilities and Health Conditions
- Do you provide accommodation for students with additional requirements?
Yes, we do, but it鈥檚 worth noting that some of these halls can be a fair distance from other parts of 果冻影院 which may need to be taken into consideration. Where appropriate, a preliminary visit to view the accommodation can be arranged.
You should outline your requirements in your application. If you are diagnosed after applying, you can contact the 果冻影院听Accommodation Office directly. In an email you should outline听your condition, how the condition affects your accommodation requirements, and provide supporting medical evidence.听
The information you provide will be treated confidentially and is processed by 果冻影院 with your consent. It will be shared on a 鈥榥eed-to-know鈥� basis with听the Student Support and Wellbeing team. This will help them to offer you appropriate support during your time at 果冻影院.听
Student Support and Wellbeing includes Student Disability Services and Student Psychological Services. You do not have to take up this support but 果冻影院 has a duty of care to its students, especially those living in its accommodation.听
You should also discuss your requirements with the 果冻影院 Student Disability Services to obtain further advice.
A Risk Assessment will be carried out by the Hall Team within one week of arrival.
果冻影院 Student Disability Services can be contacted by telephone on +44 (0)20 7679 0100 or via email: disability@ucl.ac.uk.
There is more information on our Students with Additional Requirements page.
- Can I have a mini refrigerator in my room for medical reasons?
If you require a refrigerator (fridge) in your room for health-related reasons, which you have previously notified the Accommodation Office about, you will need to contact the Hall Team for the hall you have been allocated to via email or Ask果冻影院. The Hall Team will arrange for a fridge to be put into your room.
If you have not previously notified us about your requirement for a fridge for health-related reasons, you will need to contact the Accommodation Office team via email and outline the details of your health condition and requirement for a fridge. You will need to include supporting evidence with your request. 听- Can I bring my Assistance Dog with me to 果冻影院 Accommodation?听
果冻影院 is committed to providing an inclusive environment and providing reasonable adjustments for students with disabilities.
Where possible听and if suitable accommodation is available, Assistance Dogs will be welcome, subject to relevant risk assessments.听
On the grounds of health and safety responsibilities to our staff, students, and visitors, 果冻影院 reserves the right to refuse access for a dog if it does not meet certain criteria.
Definition of an Assistance Dog
An Assistance Dog is one that has been specifically trained to assist disabled people. Your dog must have been qualified by an organisation听registered as a member of , or equivalent (outside the UK).
Types of Assistance Dogs
- Guide Dogs - Assist people who are blind or visually impaired.
- Hearing Dogs - Assist people who are deaf or are hearing impaired.
- Support Dogs - Trained to do tasks that their owner may find difficult. This may include: opening and closing doors, calling an ambulance,听acting as physical support, and raising an alarm.
Please note that therapy dogs in the UK are not considered to be assistance dogs and are not permitted.听
Guidelines for Assistance Dogs on site
If accommodation is available for an assistance dog then the relevant risk assessments听and guidelines must be听followed. This is听to ensure the health and safety of residents or staff with allergies or phobias of dogs.
Where possible, we recommend that you bring your assistance dog听to visit your allocated accommodation before their start date. This will allow you and your dog听to become familiar with the grounds. Please contact the 果冻影院 Accommodation Office听to book your visit.听Once you and your assistance dog are in your allocated hall, please be aware of the following:听
- No fouling within the grounds, if your dog unexpectedly fouls then it must be cleaned up immediately.
- Your dog should not be allowed off lead when within the grounds.
- Your dog should be walked outside of the grounds.
- Your dog must not be allowed to unnecessarily bark within the accommodation or cause disruption to neighbours.
- Any damage caused by your dog will be charged to you.
Couples and family accommodation
- Is couples and family accommodation guaranteed?听
果冻影院 has limited accommodation students who require couple or family accommodation and therefore cannot听guarantee accommodation for students applying for this type of a place.
has a small number of flats available for couples and those with children.
There are some private halls and housing associations who can assist with couples and those with children. Places are limited, so we would advise you to get in touch with them as soon as possible:鈥⑻�
鈥⑻�
鈥⑻� 听
鈥⑻� 听Students with children are advised not to bring them to London until firm arrangement for accommodation are in place.听
- How do you accept couples and family accommodation?
If both partners are 果冻影院 students, both partners will need to accept the accommodation offer and pay a deposit.
Where听one partner is not a 果冻影院 student, the 果冻影院 student will need to accept the offer and pay for a deposit.听
- How is couples and family accommodation paid?
Invoices for accommodation will come in 4 instalments for students on a 50.57 week contract length.听
If both partners are 果冻影院 students, both partners will be individually invoiced for half the accommodation rate each.
Where听one partner is not a 果冻影院 student, the 果冻影院 student will be invoiced for the entire accommodation and the invoice will be split into two parts, for each half of the flat, for each term.听
- How do we request early arrival for family and couples accommodation?
If you wish to arrive before your contract start date, you will need to submit an after you have accepted your offer. If your early arrival request can be met, you听will be invoiced for the additional night(s) after you arrive. The charge applies regardless of the reason for the early arrival.
Where one partner is not a 果冻影院 student, the 果冻影院 student will need to submit the early arrival request.
Room allocation听
- How is the accommodation allocated?
Accommodation places are allocated to students that meet the eligibility criteria听in order of when applications are received.
We听use an auto allocate tool, which randomly allocates students to specific halls, as identified through the chosen room preferences and maximum weekly rate indicated on the application.
Due to the high number of applications, only one offer will be made per student.听
- How is it decided who lives together?
If you are an undergraduate student, you cannot state a preference for a particular 果冻影院 hall. You can submit preferences with your application and we do what we can to match them to the rooms available. This is done randomly to keep everything fair.听
However, you can state a preference if you are applying for Intercollegiate Halls.
Postgraduate Students may state a preference for both 果冻影院 and Intercollegiate Halls.
We try to meet preferences stated in applications; however, we cannot guarantee that preferences will all be met.- Will the accommodation be different if you are under 18?
Yes. Students under 18听will only be allocated to the following halls:
- Ian Baker House
- James Lighthill House听
- Ramsay Hall听
Your preferences regarding rent/room type etc. will be taken into account. We are unable to allocate twin rooms to under 18s.听
- Are undergraduate and postgraduate students housed together?
Most halls are either undergraduate or postgraduate only, but some do house both undergraduates and postgraduates. The 果冻影院 Halls are all categorised by type.
- Who will I be living with?
We cannot share details of your flatmates with you prior to arrival due to data protection laws. You will meet them on your check-in day.
- Would you be in halls with people on your course or is that very mixed?
Not necessarily. While most halls are either undergraduate or postgraduate only, we do not allocate rooms based on course or faculty. We allocate rooms randomly based on preferences and budget. Students living together tend to study a broad range of degree programmes.
- If your preference is catered accommodation, are you guaranteed you get it?
We try to meet preferences stated in applications; however, we cannot guarantee that preferences will all be met.
- What do I do if I don鈥檛 like the accommodation offered to me?
We do all we听can to offer you accommodation in line with your preferences.听
However, we cannot guarantee that all or any of your preferences will be met. We recommend you accept your offer, as only one offer of accommodation is made per person.- What happens if the accommodation is not convenient for my听course?
果冻影院 does everything it can to provide accommodation based on your preferences.听However,听due to the large number of students applying and the nature of our housing, we cannot guarantee that all of your preferences will be met. Even if the accommodation you have been offered is not convenient for your course, we听recommend you accept your offer, as only one offer of accommodation will be made per person.
- What do I do if I'm not offered a place?
If you are not offered a place, we would advise you to look into Alternative Accommodation options to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term. 听
Accepting your accommodation offer
- How can I accept my accommodation offer?
For 果冻影院 Halls, to accept your accommodation offer, you must:
鈥⑻� 听Log-in via the
鈥⑻� 听Click on Application and continue with the application for the term session you have been allocated for
鈥⑻� 听The next page will be Accept Offer
鈥⑻� 听Read through and follow the instructions on this page
鈥⑻� 听At the bottom of the page, you will be asked to 鈥楢ccept鈥� or 鈥楧ecline鈥� the accommodation offer.听
鈥⑻� 听Ensure you select 鈥楢ccept鈥�
For University of London (UofL) Halls, you will need to follow the instructions in the accommodation offer email you will have received from the UofL.听- How long do I have to accept my offer?
The deadline to accept your offer will be stated in your offer email. It is normally 4听working days.
- Will my offer be withdrawn if I do not respond within the deadline?
Yes. If your accommodation offer for a 果冻影院 hall has been withdrawn and you still require a place, you should contact the 果冻影院 Accommodation Office as soon as possible after you have received notification that the offer has been withdrawn to enquire if your offer can be reinstated. However,听we are unable to听guarantee that the offer can be reinstated, and you should therefore also look at alternative accommodation options. If you have been offers a place in a University of London (UofL) hall, you will need to contact the UofL, to enquire if the offer can be reinstated.
- I am on holiday or I will not have internet connection during the period that you are sending out offers, what can I do?
You must have an internet connection in order to review your accommodation offer on the . Your offer cannot be accepted over the phone or in writing, it must be accepted online.
We recommend that you share your 果冻影院 Accommodation Portal log-in details with a trusted friend or family member if you won't have reliable internet during this time. This way, they can regularly review the portal听and accept your offer if you are unable to do so yourself.
If you do not accept your offer by the deadline, your offer will be withdrawn. We cannot guarantee that it can be reinstated.
- What if I am unhappy with my offer?
We do all we听can to offer you accommodation in line with your preferences.听
However, we cannot guarantee that all or any of your preferences will be met. If you wish to swap rooms, we advise you to first听accept the offer made to you, to ensure you have a place reserved. You can then contact the Accommodation Office outlining the reasons for your swap request. The Accommodation Office will consider swap requests, subject to availability. Students requesting a swap for health related or financial reasons, will be prioritised.听Please note, we cannot guarantee to be able to meet your swap request.- How do I pay my deposit?
You can find instructions for how to pay your deposit on our Fees, guidance and payment webpage.
Before you arrive听听听
- I need to provide my term-time address for paperwork, what address should I听use?
If you have received an offer of accommodation, provide the address of your Hall. You can request a bank reference letter or landlord reference letter, from your Hall Team via email or ask果冻影院, after you have check in. See our general guidance on how to open a bank account.
For University of London (UofL) halls, or private providers nominated by 果冻影院, you will need to contact听UofL or other provider directly.
If you have not yet received an accommodation offer you can use:果冻影院
Gower Street
London
WC1E 6BT- When can I move in?
You must read the 鈥楢rrival Instructions鈥� section in the 鈥楳y Home鈥� section of the Pre-arrival Online Induction.
For Intercollegiate Halls, you should refer to the information sent to you by email from the University of London. You can email them directly for confirmation at info.halls@london.ac.uk.
- Can I arrive earlier or later than my contract start date?听
If you wish to arrive before your contract start date, you will need to submit an . You will be invoiced for the additional night(s) after you arrive. The charge applies鈥痳egardless of the reason for the early arrival.
If you will be arriving after your contract start date, you must submit a听听on the and book a check-in slot.听Once you have logged in, please select check-in on the top tab.听Please听note that you will be charged accommodation fees from your contract start date.
- Can I bring my own furniture?听
You cannot bring your own furniture or remove items provided. To find out more about the rooms and facilities, visit the 果冻影院 Halls page.
- What furniture is provided in each room?
The following items are standard in all bedrooms:
- carpet听
- curtains
- wardrobe desk/table
- desk chair
- bed (including mattress)
- mattress cover
- wastepaper bin
- light shade/cover
Additionally, the following items are provided in some of the bedrooms:
- notice board听
- chest of drawers
- bedside cabinet
- under bed storage
- washbasin
- shaving light
- mirror
To find out more about the rooms and facilities visit the 果冻影院 Halls page.听
- Is bed linen provided in each room?
果冻影院 does not provide bed linen or towels. You can buy a bedding pack from . Packs consist of a duvet, pillow, duvet cover, pillowcase and sheet. Theyalso sells kitchen and bathroom packs, and many individual items for your room.听
- I have more questions about moving into halls听
Check our Moving In page for more information about what you need to do before you arrive, settling in and support that can be provided.听
Campus, halls, and facilities听
- Are accommodation staff able to enter/check your room?听
Room inspections or maintenance works may mean that we need access to your room. You will receive communications听about this prior to that taking place. You can find out more about this听in the General Regulations 2023-24.听
No staff members will enter your room without prior notice, unless in an emergency. Your room is your personal space, so you will need to clean it yourself, including your bathroom if you live in an en-suite.听
- Are 果冻影院 halls close to facilities, such as supermarkets?听
Yes, there are facilities such as supermarkets near all our halls. The halls are mostly within one mile of our main campus听in central London, so you have all that you may need within easy reach.
- Do 果冻影院 halls have gyms?
There are no gyms in halls, however there are several gyms available in the area, including the .
- How many libraries are there around 果冻影院 halls/ how far are they?听
果冻影院 has 16 libraries around our campus and local area.
- Are there green spaces near the accommodation?听
Yes, there are lots of green spaces and parks within easy reach of 果冻影院 Accommodation. We have put together a Discover the best Green Areas around 果冻影院 blog with more information. 听
- What's the Wi-Fi in rooms like?
The maximum download speed is 16 Megabits per second, and upload is 2 Megabits per second.
- What is the food like at 果冻影院 catered halls?
Twelve meals are provided a week. This includes breakfast and dinner, from Monday to Friday, and brunch on Saturday and Sunday. Our catered halls offer a variety of food including vegetarian and vegan options. If you have any other dietary requirements, you may need to consider if catered accommodation is the right choice for you.
More information about food in 果冻影院 halls can be found on the Food in halls page. For UofL halls, more information can be found on the page.
We have a sample menu available for review.- How can I wash my clothes in halls?听
You have access to laundry facilities on-site. With a smartphone, you can pay via the . The cost of a wash is 拢2.90 and 拢1.90 for a drying cycle. You can use powder or tablets in washing machines 鈥� just put the detergent in the bottom of the drum.
- Is there parking?
Parking is very limited and often very expensive in London. 果冻影院 Accommodation does not offer residential parking to residents on any of our sites as a part of their accommodation contract. We would recommend that you do not bring your car to London if you choose to stay in 果冻影院 Accommodation.
Any vehicles parked on 果冻影院 property, including residential buildings, need to be authorised before arrival and charges will apply in line with 果冻影院 Parking.
- Can I bring my pet with me to 果冻影院 Accommodation?
Pets are not permitted in 果冻影院 Accommodation. Only Assistance dogs that fall in to one of the following definitions will be allowed:
- Guide Dogs - Assist people who are blind or visually impaired.
- Hearing Dogs - Assist people who are deaf or are hearing impaired.
- Support Dogs - Trained to do tasks which their owner may find difficult. This may听include:听opening and closing doors, calling an ambulance,听acting as physical support, and raising an alarm.
Assistance dogs must be trained by members of Assistance Dogs (UK), or equivalent (outside UK). Therapy dogs in the UK are not considered to be assistance dogs and are not permitted.听
Leaving halls
- Can I leave halls earlier than my contract end date?听
If you would like to leave halls before your contract end date, you are required to submit a Notice to Quit (NTQ) request via the to notify us of the earlier check out date.
In the event that a replacement student is found to take over your room, your liability will end from the check-in date of the replacement student.
The full terms of your licence agreement can be found in the General Regulations 2022/23. If no replacement student is found, your liability will continue until your contract end date.听
- What is the check-out process?
On your day of departure, you need to return your keys, swipe/ access card and electronic key fob to reception by 10am.
Your accommodation (including bathroom, if en-suite) and kitchen should be left clean or the following charges will be applied:
鈥⑻� 听拢25 charge for a standard single room听
鈥⑻� 听 拢40 charge for a standard twin or double room
鈥⑻� 听拢25 charge per person for a communal kitchen
鈥⑻� 听拢75 charge for a studio 拢100 charge for a 1-bedroom flat
鈥⑻� 听拢150 charge for a 2-bedroom flat/bungalow
鈥⑻� 听拢50 charge for an en-suite bedroomItems left in study bedrooms, kitchens or bathrooms after you have left your residence and returned your keys will be assumed to be unwanted and will be disposed of.
It is not possible to forward post to you after your departure so please ensure that you change your address. Post and deliveries for residents who have left will be refused or returned to sender.- What can I do if I can't take all my belongings with me?
果冻影院 Accommodation has partnered with to help with storage solutions if you cannot take all of your belongings with you at once.
Lovespace offers a storage-by-the-box service. They can collect on the day of your choosing, store for as long as you need, and deliver back to any address in the Mainland UK. You can even order packing materials to arrive beforehand.- I have more questions about moving out of halls
Check our Moving Out page for more information about what you need to do before leaving halls.听
Current residents听
- How do I pay my accommodation fees?
果冻影院 has a variety of ways to pay, including by bank transfer, or by paying online with a bank card.听See the听Fees, Guidance and Payment听page.
- Can I have visitors stay with me?听听
You鈥檙e welcome to have friends and family stay over. During the day, you can have multiple guests. Overnight guests can stay for a maximum of听seven nights in a calendar听month.听
Guests will need to be signed in and out. For everyone鈥檚 security, please听notify your Hall team听in advance听of any visitors.
- What should I do if I cannot pay my accommodation fees before the invoice deadline?
It is possible to request an extension to the due date (payment deadline) stated on your accommodation invoice. You must do so before the payment deadline. The 果冻影院 Accommodation Office team may allow you to defer your payment for up to 30 days, as long as it is no later than two weeks before the last day of term. Please note, you will be expected to explain why you cannot make the original payment deadline.
To request an extension to your invoice deadline, please:
1. Log in to ask果冻影院
2. Log an enquiry selecting the category and complete the form听(only available for students that have their user ID).听
- Do I have to pay my invoice in one payment? Can I set up an instalment plan?
It is possible to set up an instalment plan, i.e. monthly payments, to pay your invoice. You must do so before the payment deadline. The first instalment date should be the original due date. The final instalment payment date must be no later than two weeks before the last day of term.
To request an instalment plan, please:
1. Log in to ask果冻影院
2. Log an enquiry听selecting the category and complete the form听(only available for students that have their user ID).听
- I have checked-in to my room and now wish to cancel my accommodation contract, do I still have to pay my fees?
For 2023-24, if you would like to leave your accommodation after your arrival during the first term, you can give notice at any time by submitting a Notice to Quit request on the .听
If a suitable replacement student is found, you must pay accommodation fees until the student takes over your accommodation. This must be a 果冻影院 student who is not currently in 果冻影院 accommodation and is suitable in 果冻影院鈥檚 reasonable opinion. If no suitable replacement is found, you will have to pay fees until the end of the first invoicing period which is 6听January 2023.
If you would like to leave your accommodation at the end of the first term, you are required to give at least 28 days written notice prior to 6听January 2023. This means you must submit a Notice to Quit request on the no later than 8听December 2023. If you submit the notice after this time, you will have to pay your fees until another student takes over your accommodation.- When do I need to pay my fees?
All students will be invoiced within two weeks of checking in to their accommodation. The payment deadline will be two weeks from receiving the invoice.
- Do you offer accommodation to returning students?
果冻影院 Accommodation only offers places to students who meet the eligibility criteria. For returning students, we recommend you check out Alternative Accommodation options.
- Can 果冻影院 act as my rent guarantor if I'm moving into private accommodation?
Yes,听果冻影院 has a Rent Guarantor Scheme, though this is subject to eligibility.
- I want to move elsewhere, can I end my 果冻影院 Halls license agreement?
For 2023-24, if you would like to leave your accommodation after your arrival during the first term, you can give notice at any time by submitting a Notice to Quit request on the .听
If a suitable replacement student is found, you must pay accommodation fees until the student takes over your accommodation. This must be a 果冻影院 student who is not currently in 果冻影院 accommodation and is suitable in 果冻影院鈥檚 reasonable opinion. If no suitable replacement is found, you will have to pay fees until the end of the first invoicing period which is 6 January 2024.
If you would like to leave your accommodation at the end of the first term, you are required to give at least 28 days written notice prior to 6 January 2024. This means you must submit a Notice to Quit request on the 果冻影院 Accommodation Portal no later than 8 December 2023. If you submit the notice after this time, you will have to pay your fees until another student takes over your accommodation.- Can I stay in Halls over Christmas and Easter break?
Yes, accommodation is offered for the full academic session, including Christmas and Easter. You are liable for rent over the Christmas and Easter holidays, even if you do not occupy your room.
Accommodation beyond the first year听听
- Is a place in halls guaranteed for all 3 years of study?
No, we only offer 果冻影院 Accommodation to first year students during their first year. The exception to this is Students with Additional Requirements.听
For all others, we recommend that you look into Alternative Accommodation options to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term. 听- Where do you stay in year 2?
At 果冻影院, most students tend to move into private rental accommodation with friends after their first year. We recommend that you look into Alternative Accommodation options to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term. 听
If you are keen to stay in halls, you can look at private providers of student accommodation. Please note that these rooms are very popular and should be booked as early as possible.- Is it difficult to find accommodation after first year and how much does it cost in comparison?
London is a huge city and there are lots of accommodation options available. Prices tend to depend on location, and living closer to the centre is typically more expensive.听
We recommend that you look into alternative accommodation options to secure housing as early as possible. The housing marketing in London is extremely competitive and demand will increase as it gets closer to the start of term. 听
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