Customer helpdesk

The Estates Customer Helpdesk is open from 8am to 5pm, Monday to Friday. Please contact the team on 020 7679 0000 or 果冻影院 ext 30000; alternatively, you can email efdservices@ucl.ac.uk. For urgent requests outside of normal working hours, calls are diverted to the 果冻影院 Security Control room +44 (0)20 7679 3333 or 果冻影院 ext 33333.

Before raising a request

Raise a service request

Report an incident

A woman wearing headphones sat at a table making notes

Accidents and emergencies

New project request

Book a room

Room booking and event support at 果冻影院 image

Common requests

Signage and wayfinding

Heating and cooling policy

Lost property

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Portering

Report a crime

ID cards, locks and keys

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IT and telecoms issues

Parking at 果冻影院

果冻影院 maps

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Feedback and complaints

We welcome all feedback and complaints as this helps us to improve the service we provide to the 果冻影院 community and to all of our customers.听If you听wish听to provide feedback or complain about your experience of an Estates service, please email听Estates-Feedback@ucl.ac.uk.

Any queries or concerns over the delivery or response to your work order, please, contact your Area Facilities Manager.听

We take all complaints very seriously, complaints will be acknowledged within 24 hours and an initial response will be provided within 5 working days. If you are making a complaint please provide as much relevant detail as you can to assist us in addressing the issue in a timely and comprehensive manner.