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Free, confidential support is available anytime, any day whilst you're abroad for a variety of professional or personal matters.

What is the ¹û¶³Ó°Ôº 24/7 Student Support Line? 

From time to time, everyone experiences situations that affect their general wellbeing. In recognition of this, ¹û¶³Ó°Ôº is pleased to introduce the 24/7 Student Support Line, designed to help all students complete their time at ¹û¶³Ó°Ôº successfully and allow them to meet their responsibilities both professionally and personally. It is available to students who may be overseas, such as ¹û¶³Ó°Ôº students who are studying abroad.   

Through the ¹û¶³Ó°Ôº 24/7 Student Support Line you can obtain practical information, resources and sign-posting to other services, as well as short-term counselling on a variety of topics. Information can be provided over the phone, via email, or by post. Short-term phone counselling, if appropriate, is also offered at a time convenient to you.   

The 24/7 Student Support Line is:  

• Available 24 hours a day, 7 days a week, 365 days a year. At any time of the day or night, weekends, and over holidays, you will be able to speak with one of our professionals. 
• Free. The service is paid for by ¹û¶³Ó°Ôº. 
• Confidential. Although ¹û¶³Ó°Ôº will receive statistics on the number of people using the service and the issues that were raised, no personal, identifying information will be disclosed. No one at ¹û¶³Ó°Ôº will know that you have called, unless you choose to disclose this. 

• An independent, impartial source of support. The line is completely independent and does not represent any organisation, including ¹û¶³Ó°Ôº. 

Support provided by the ¹û¶³Ó°Ôº 24/7 Student Support Line 

The ¹û¶³Ó°Ôº 24/7 Student Support Line can provide support on a wide range of work and personal issues.  

¹û¶³Ó°Ôº 24/7 Student Support Line use a brief solution-focused therapy (BSFT) model. This is a short-term counselling approach which allows flexibility. It is evidence-based and has been shown to be effective and successful.

BSFT is proven to lead to a positive outcome for a wide variety of presenting issues and will be able to help with:

• mild/moderate emotional distress, manifesting as stress, anxiety or low-level depression
• assistance in the promotion of healthier self-care techniques to promote a healthier work-life balance and wellbeing
• supporting students to deal with challenging life events
• support around relationship/family issues

Contacting the ¹û¶³Ó°Ôº 24/7 Student Support Line

• Call free from the UK: +44 (0) 808 238 0077
• Call from outside the UK: 00353 1 518 0277

What to expect when you call

You will have three options - if you are looking to speak to someone in relation to:

1. In the moment support, please press 1
2. Legal or financial issues, please press 2
3. Bullying, harassment and sexual misconduct, please press 3